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Shipping Policy

Last Updated: December 2025

Thank you for shopping with Orin Matcha Tea.
This Shipping Policy outlines how and when your orders are processed, delivered, and updated throughout the delivery journey. Our goal is to ensure a smooth and transparent experience for all customers across Iraq.

1. Order Processing

  • Orders are processed 7 days a week, including weekends and holidays.

  • Once your order is placed, you will receive an order confirmation by email or SMS.

  • Orders placed before 4:00 PM are usually prepared for dispatch on the same day.

  • During high-volume periods (holidays, promotions), processing times may extend by 1–2 business days.

2. Delivery Areas

We currently ship to all major cities and regions within Iraq, including:
Erbil, Duhok, Sulaymaniyah, Baghdad, Basra, Kirkuk, Mosul, and surrounding districts.

If your location is outside common delivery routes, our delivery partner will contact you to arrange the most suitable delivery option.

3. Delivery Methods & Timeframes

We work with trusted regional courier partners to ensure fast and careful delivery.

Estimated delivery times are as follows:

  • Erbil city: 1–2 business days

  • Kurdistan Region (outside Erbil): 2–3 business days

  • Rest of Iraq: 3–5 business days

Please note that delivery times may vary depending on local conditions, weather, or courier availability.

4. Cash on Delivery (COD)

Our store supports Cash on Delivery (COD) for all online orders.

  • Payment is collected directly at your door by the courier.

  • Please ensure you have the correct amount ready at the time of delivery.

  • If no one is available to receive the order, the courier will attempt redelivery or contact you to reschedule.

5. Shipping Fees

Shipping fees may vary depending on your location and will be clearly displayed during checkout before you confirm your order.

Occasionally, Orin Matcha Tea may offer free shipping promotions or discounted shipping rates.

6. Order Tracking

Once your order has been dispatched, you may receive a tracking link or courier reference number (depending on the courier service).
If tracking is unavailable, our support team is happy to assist you.

For any inquiries, contact us:
📧 info@orinsociety.com
📞 +964 750 814 3282

7. Delivery Issues

If you experience any of the following:

  • Delayed delivery

  • Package not received

  • Items damaged during transit

  • Wrong item delivered

Please contact us within 48 hours of receiving (or expected to receive) the order. We will coordinate with the courier to resolve the issue quickly.

8. Incorrect Address or Missed Delivery

  • Please double-check your shipping address during checkout.

  • If an incorrect or incomplete address is provided, delays may occur.

  • If the courier attempts delivery multiple times without success, the order may be returned to us.

In such cases, return shipping fees may apply.

9. International Shipping

At this time, Orin Matcha Tea only ships within Iraq.
International shipping will be announced in future updates.

10. Contact Us

If you have any questions about this Shipping Policy or need help with your order, you can reach us at:

📧 info@orinsociety.com
📞 +964 750 814 3282
📍 Erbil, Iraq

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