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Last Updated: December 2025

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Orin Matcha Tea is committed to providing a website that is accessible to the widest possible audience, regardless of ability, technology, or environment. We strive to ensure that everyone— including people with disabilities—can browse, shop, and interact with our website comfortably and without barriers.

1. Our Commitment to Accessibility

We are continuously working to improve the accessibility and usability of our website in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our goal is to make our online experience:

  • Perceivable

  • Operable

  • Understandable

  • Robust

for all visitors.

2. Measures We Take

To support accessibility, we:

  • Use clean and semantic HTML structures

  • Provide text alternatives for images when appropriate

  • Ensure sufficient color contrast across text and background

  • Maintain keyboard-friendly navigation

  • Support responsive design for various screen sizes and devices

  • Avoid automatic content that may be disruptive (e.g., flashing elements)

  • Test the website regularly using accessibility tools and screen readers

3. Ongoing Improvements

Accessibility is an ongoing effort.
As we add new features or content, we continuously review them to ensure compliance with best practices.

We welcome feedback from users and aim to address accessibility issues promptly and effectively.

4. Supported Browsing Experience

Our site aims to be compatible with:

  • Modern desktop and mobile browsers

  • Screen readers (such as NVDA, JAWS, and VoiceOver)

  • Keyboard-only navigation

  • Assistive technologies commonly used in Iraq and worldwide

While we strive for broad compatibility, older browsers may not fully support all accessibility features.

5. Known Limitations

Although we work diligently, some areas of the website may not yet achieve full accessibility due to:

Third-party integrations or widgets (such as courier tracking interfaces)

External modules beyond our direct control

Legacy content or assets being updated incrementally

We are committed to resolving these limitations as part of our improvement roadmap.

6. Feedback & Support

We welcome your feedback on the accessibility of Orin Matcha Tea’s website.

If you encounter any barriers or need assistance while browsing or completing a purchase, please contact us:

📧 info@orinsociety.com
📞 +964 750 814 3282
📍 Erbil, Iraq

We will respond as quickly as possible and do our best to provide an accessible alternative.

7. Formal Complaints

If you feel that your accessibility concerns were not adequately addressed, you have the right to file a formal request or complaint using the same contact information.
We take all accessibility feedback seriously and treat complaints with priority.

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